Privacy Policy
How We Collect Your Information
We may obtain information about you from various sources. We may collect information when you purchase goods or services from us, provide it to us at one of our stores, on our website located at www.kreuzber.com (the “Website”), via our social media pages, at one of our events or if you contact us by telephone, e-mail or live chat.
Our products are available for sale online, or our reseller’s retail stores. Unless otherwise indicated at the time that you provide your information, any information collected in our reseller’s retail stores is not provided to us. This Policy does not address any data collection by any of our retail partners. When you visit our Website or our social media pages, we may also collect certain information about your device or usage by automated means, including using technologies such as cookies, web server logs and web beacons.
Kreuzber and its affiliates and subsidiaries (collectively, “Kreuzber”, “we”, “us” or “our”) respects your concerns about privacy and values the relationship we have with you. This Privacy Policy (“Policy”) describes the types of personal information (“information”) we collect about our customers, how we use the information, with whom we share it, and the choices available to our customers regarding our use of the information. We also describe the measures we take to protect the security of the information and how our customers can contact us about our privacy practices.
Information You Provide
You may choose to provide information to us in a number of ways, such as when you participate in an offer or promotion, when you make a purchase on our Website or in our stores or via our social media pages. The types of information you may provide to us include:
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Contact information (such as name, postal address, email address, mobile or other phone number)
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Age and date of birth
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Gender
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Payment information (such as your delivery address and billing address)
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Purchase history
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Account information (e.g. user ID)
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Product preferences and feedback
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Location information
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Information in relation to product complaints
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Content you provide (such as photographs, videos, reviews, articles, survey responses and comments)
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Device information provided to us through the type of device you use when you visit our Website and social media pages which may also include your unique device identifier, IP address, type of device or mobile operating system
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Information provided to us through social media networks when you visit our social media pages (such as your name, profile picture, likes, location, friend list and other information made publicly available by you on the social media network)
How We Use the Information
We may use the information provided to:
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Send you promotional materials or other communications, in accordance with your communication preferences
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Provide products and services to you
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Process your payment and/or gift card transactions
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Create and manage your online account, including access to your online and in-store purchase history
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Assist with product selection
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Respond to your inquiries
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Tailor ads displayed to you on our Website and elsewhere to your interests and history with us
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Communicate with you about, and administer your participation in, special events, contests, sweepstakes, surveys and other offers
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Operate and communicate with you about our social networking applications
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Operate, evaluate and improve our business (including developing new products and services)
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Improve our current products and services; manage our communications; analyze our products; perform data analytics; and perform accounting, auditing and other internal functions
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Protect our systems and infrastructure from security risks
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Comply with applicable legal requirements, relevant industry standards and our policies
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As otherwise required, authorized or permitted by applicable laws.
If we use your information in ways not mentioned here, we will let you know in advance.
How We Use the Information Collected by Automated Means
We may use the information collected through automated means on our Website for market research, data analytics and system administration purposes, such as to determine whether you have visited us before or are new to the Website, to tailor ads displayed to you on our Website and elsewhere and for compliance with our legal obligations, policies and procedures, including compliance with relevant industry standards. We also may use the information in other ways for which notice is provided at or before the time of collection.
Children’s Privacy
Our Website is not directed to children under the age of sixteen and we do not knowingly collect information from children under the age of sixteen on our Website. If we become aware that we have inadvertently received information from a visitor under the age of sixteen on our Website, we will delete the information from our records.
Storage of Information / Data Transfers
Kreuzber is based in Germany and operates an international retail and online business. As a result, your information may be transferred to, stored at or processed in other countries, including Germany, the United States, Australia, Spain, Ecuador, Colombia and Peru and other countries which may not have equivalent privacy or data protection laws. However, regardless of where your information is transferred, we will protect it in accordance with this Policy and applicable law.
Third Party Websites
Our Website may contain links to other third-party websites. These other websites may have their own privacy policies and terms and conditions that are not governed by this Policy. We are not responsible for the privacy practices or the content of any website(s) owned and operated by any such third parties. Other websites may collect and treat information collected differently, so we encourage you to carefully read and review the privacy policy for each website you visit. Any links from this Website to other websites, or references to products, services or publications other than those of Kreuzber, do not imply the endorsement or approval of such websites, products, services or publications by Kreuzber.
With respect to “personal data” as defined by Regulation (EU) 2016/679 (“GDPR”) that you may provide to us through the Website, we serve as the “controller.”
We provide the Website from servers located in the US. If you are accessing the Website from the European Union, we will only transfer your personal information outside of the European Union through the use of appropriate safeguards. We process personal information to pursue our legitimate business interest to operate the Website and as described in Section (“How We Use the Information”) above. To learn more about with whom we share your personal information please refer to Section (“Information We Share”) above.
We will retain your personal information for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable laws or regulation. Copies of information that you have updated, modified, or deleted will remain in our systems if applicable law requires us to retain it.
You have a right to access your personal information, rectify inaccurate personal information kept about you, request the erasure of personal information and to request that we restrict the processing of your data in certain circumstances. If you wish to access your personal information, please contact us at the contact information provided.